Reference

Legal Policies That Protect Your Account

We keep our legal framework straightforward so you understand exactly how your data is stored, how your account operates, and what rights you hold.

Data TransparencyAccount ProtectionCookie DisclosureContact PathsRegion-Dependent Access
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adamtoto Legal Policies That Protect Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal Question

If something in our legal terms is unclear, or you need to exercise a data right, these are the fastest ways to reach the team responsible. We handle policy queries separately from general account help so your request goes to the right person.

Live Chat Open live chat from any page on the site. Policy questions are flagged and routed to a specialist who can explain data handling, cookie use, or account closure steps in detail. No queue-jumping needed — just mention it is a legal query.
Email Channel Send a written request if you need a formal response or want to attach documents. We reply to policy emails within a working day. Use the address shown in your account dashboard under the legal section for direct routing.
Account Dashboard Notice Policy updates and any required acknowledgements appear as a banner inside your dashboard. You can review historical policy versions there too. This ensures you always have a record of what you agreed to and when.
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Every layer of your account interaction — from login to withdrawal — follows a consistent data-handling approach. Below are the specific practices we maintain so you know what happens behind the scenes when you deposit via DANA, OVO, or GoPay, or when you simply browse the lobby.

Data Collection Scope

We collect your display name, e-wallet identifier, device type, and session timestamps. Nothing beyond what is needed to run your account is stored.

Cookie Use

Cookies keep your session alive and remember language preference. We do not use tracking cookies for third-party advertising. Clear them from your mobile browser or desktop settings whenever you choose — your account stays intact.

Account Security Layers

Login requires your credentials plus an OTP sent to your registered number. If three consecutive OTP attempts fail, the account locks automatically. You unlock it by verifying identity through live chat with a valid wallet transaction reference.

Data Retention Period

Transaction records are retained for the duration your account is active plus a fixed period after closure, as required for audit purposes. Personal identifiers are anonymised once that retention window closes. We notify you before deletion.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account entirely. Submit the request via email or live chat. We process corrections promptly; full deletion requires confirming a zero balance and completing any pending withdrawal.

Who Sees Your Data

Only our internal operations team and the payment provider processing your DANA, OVO, or GoPay transaction access your information. We do not share data with marketing partners, affiliates, or any external analytics platform.

Common Questions About Our Legal Policies

These are the questions we receive most often about data rights, account terms, and how our policies interact with your payment wallet. If your question is not answered here, reach out through live chat or email.

We store your chosen display name, the e-wallet identifier you register with (DANA, OVO, or GoPay), your phone number for OTP verification, device type, and login timestamps. We do not collect physical address or government ID unless a specific verification step requires it.

Yes. Send a data export request through our email channel or live chat. We compile and deliver a readable file covering your account details, transaction history, and session logs. The process typically completes within a few working days.

Contact support and confirm your identity via OTP. Ensure your balance is zero and no withdrawal is pending. Once confirmed, we begin the deletion process. Personal identifiers are removed; anonymised transaction records remain for the audit retention window only.

Your wallet identifier is shared only with the payment processor handling that specific deposit or withdrawal. We never pass wallet details to marketing partners, analytics services, or any unrelated third party. The transaction reference stays between us and the provider.

A notice appears in your account dashboard before new terms take effect. You have time to review the changes. If you disagree, you may close your account and withdraw your remaining balance without penalty before the updated terms become active.

Access depends on local law and is available where local law permits. We do not make blanket claims about legality in any specific jurisdiction. It is your responsibility to confirm that accessing the platform complies with the regulations in your area.

Open live chat immediately and state that you suspect unauthorised access. We freeze the account while we verify. You will need to confirm your identity using a recent DANA, OVO, or GoPay transaction reference and your registered phone number.

No. Our cookies maintain your login session and store language preference. We do not deploy third-party advertising trackers. You can delete cookies from your browser at any time without affecting your account status or stored balance.

After closure, we retain anonymised transaction records for a fixed audit period. All personal identifiers — display name, phone number, wallet ID — are removed once that window ends. We send a confirmation when full anonymisation is complete.

Yes. Start by raising the issue through live chat or email. We review disputes internally first and aim to resolve them directly. Where local regulation mandates a specific dispute resolution path, we will provide you with the relevant details and direct you accordingly.

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