Reference

Privacy Policy at adamtoto

We collect only the data needed to run your account, process DANA, OVO and GoPay transactions, and keep your sessions secure. This policy explains what we hold, why we hold it, and exactly how you can ask us to change or remove it.

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adamtoto Privacy Policy at adamtoto
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to know what data we hold, need a correction, or want something deleted, reach out through any of the channels below. Our team handles privacy queries with the same priority as payment issues — your request gets a human response, not an automated template. Players in Batam and across Indonesia use the same contact paths.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your query relates to privacy and they will route you to the data team. You can request an export of your stored information directly through this channel without waiting for email.

Email

Send your request to our support address listed in the site footer. Include your registered username and the specific data action you need — access, correction or deletion. We aim to reply within one business day for all privacy-related emails.

Account Settings

Log in and head to your profile section. From there you can update your phone number, email address and notification preferences yourself. Changes to verified identity details require a support review to protect against unauthorised edits.

HOW WE PROTECT YOU

Data Handling, Storage and Your Rights

We built our data practices around the principle that you should always know what happens to your information. Below are the specific areas we manage and how each one works in practice — from the cookies that keep your session alive to the retention window after you close your account.

Cookies and Session Tokens We set a session cookie when you log in so the lobby remembers your state. A separate preference cookie stores your language and layout choice. Neither cookie contains payment data. Clear them through your mobile browser settings any time you want a fresh start.
Payment Data Scope When you deposit via DANA, OVO or GoPay, we record the transaction ID, amount and timestamp. We never store your wallet PIN, QR payload or full account number. The payment provider handles authentication on their side, which means your wallet credentials stay with them.
Account Security Layers Your password is hashed before storage — we cannot read it in plain text. If you enable two-factor verification, a one-time code is sent to your registered phone for every login from an unrecognised device. Failed login attempts trigger a temporary lock after several tries.
Data Retention Period Active account data is kept for as long as your account remains open. If you request closure, personal identifiers are anonymised within a defined period unless local regulatory requirements mandate longer retention. Transaction logs may be kept separately for compliance purposes.
Third-Party Sharing Rules We share data only when required — with payment processors to complete your DANA, OVO or GoPay transactions, and with authorities if compelled by law. Anonymised analytics go to our performance tools. We do not sell profiles or contact lists to advertisers or data brokers.
Your Right to Request Changes You can ask us to export, correct or delete your personal data at any time through live chat or email. We verify your identity before processing the request to prevent unauthorised access. Once confirmed, corrections are applied within a few business days and you receive a confirmation notice.

Common Questions About Your Privacy

These are the questions our support team receives most often regarding personal data and privacy. If your specific concern is not covered below, reach out through live chat or email and our data team will respond directly.

We collect your name, email address, phone number and a password you create. If you deposit via DANA, OVO or GoPay, the transaction reference and amount are also recorded. We do not ask for government ID at registration unless additional verification is triggered by unusual activity.

No. Your wallet PIN and full credentials stay with the payment provider. We only receive a transaction confirmation containing the reference number, amount and timestamp once your deposit clears. Authentication happens entirely on the DANA, OVO or GoPay side.

Open live chat or send an email to our support address. State that you want a data export and include your registered username. After we verify your identity, we compile the export and send it to your registered email within a few business days.

Yes. Contact our support team and request account deletion. We will anonymise your personal identifiers after verifying ownership. Some transaction records may be retained for a defined period where local regulatory obligations apply, but your personal profile data will be removed.

We use a session cookie to keep you logged in and a preference cookie that stores your language and layout settings. Neither contains payment or identity data. You can delete them through your browser or phone settings at any time, which will simply log you out.

We do not sell or rent your personal data to advertisers or data brokers. We share information only with payment processors to complete your transactions, with analytics tools in anonymised form, and with authorities if required by applicable law.

Your password is cryptographically hashed before it reaches our database — it is never stored in readable form. Even our internal team cannot view it. If you forget it, you reset through a one-time code sent to your registered phone number rather than recovering the original.

Personal identifiers are anonymised after your closure request is verified. Transaction logs may be retained separately for a defined period to meet any applicable regulatory requirements. Once the retention window passes, those records are also purged from active systems.

Log in and go to your account profile settings. You can edit your email and phone number directly. Changes to verified identity fields require a brief support review to ensure nobody else is modifying your details without your permission. Confirmation is sent to both old and new contacts.

Our service availability depends on local law and eligible regions. Where specific jurisdictions require additional data disclosures or shorter retention windows, we adjust our practices accordingly and update this policy page. You will be notified via your registered email if changes affect your account.

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